Privacy Policy
How IRANCO Premium collects, uses, and protects your personal information.
Overview & Scope
IRANCO Premium is committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy applies to all visitors, buyers, and business partners who interact with our website at iranco.com and our export services.
IRANCO Premium ("we," "us," or "our") is an Iranian export company headquartered in Isfahan, Iran, specializing in the global export of premium Iranian agricultural products, handicrafts, and specialty goods. We operate in over 60 countries and maintain relationships with importers, distributors, and end buyers worldwide.
This Privacy Policy explains what personal information we collect from you, how we use it, who we share it with, how we protect it, and what rights you have regarding your data. By visiting our website or engaging with our export services, you agree to the practices described in this policy.
Controller
IRANCO Premium Co., Isfahan, Iran
Privacy Contact
info@iranco.com
Applies To
All website visitors & clients
Data We Collect
We collect personal data in the following ways:
Information You Provide Directly
- Full name, company name, and job title
- Email address, phone number, and WhatsApp contact
- Shipping address, city, country, and postal code
- Business type and industry sector
- Product inquiry details, quantities, and special requirements
- Sample request details including purpose and intended use
- Payment information (processed securely via our payment partners)
- Communication history including emails, messages, and quotes
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Referring website or search query that led you to us
- Device type (desktop, mobile, tablet) and screen resolution
- Language and timezone settings
- Cookie identifiers and session data
Information from Third Parties
- Business registration and verification data from public databases
- Trade reference information from business partners
- Social media profile data when you contact us via LinkedIn or similar platforms
- Analytics data from Google Analytics and similar services
- Logistics tracking information from shipping carriers
How We Use Your Data
We use your personal data only for legitimate business purposes related to our export services:
Order Processing
To process your product inquiries, generate quotations, confirm orders, and coordinate export logistics and documentation.
Communication
To respond to your inquiries, send quote confirmations, shipping updates, and answer your questions about our products.
Export Documentation
To prepare required export documents including COA, COO, halal certificates, phytosanitary certificates, and customs paperwork.
Logistics Coordination
To share necessary details with freight forwarders, shipping carriers, and customs agents to fulfill your orders.
Website Improvement
To analyze how visitors use our website, identify issues, and continuously improve our user experience and content.
Marketing (with consent)
To send newsletters, harvest updates, new product announcements, and price alerts — only when you have opted in.
Legal Compliance
To comply with Iranian export regulations, international trade laws, financial regulations, and tax obligations.
Fraud Prevention
To verify business legitimacy, detect suspicious activity, and protect both parties from fraudulent transactions.
Legal Basis for Processing
For users in the European Union, United Kingdom, and other jurisdictions with formal data protection laws, we process your personal data under the following legal bases:
Contract Performance
We process your data when it is necessary to fulfill a contract with you — such as processing your order, preparing export documents, and arranging shipment.
Legitimate Interests
We process data for our legitimate business interests — such as improving our website, preventing fraud, and maintaining our business records — provided these interests are not overridden by your rights.
Legal Obligation
We process data when required by applicable law — including tax laws, customs regulations, export control laws, and financial reporting requirements.
Consent
We process your data for marketing communications, newsletter subscriptions, and optional cookies only when you have given us your explicit consent, which you may withdraw at any time.
Data Sharing & Disclosure
We never sell your personal data to third parties. We share it only when strictly necessary to fulfill our services or comply with the law.
Logistics & Freight Partners
We share your name, address, and contact details with freight forwarders, shipping carriers (such as DHL, FedEx, Aramex), and customs agents to arrange delivery of your orders.
Payment Processors
We share necessary billing information with our secure payment processing partners to facilitate transactions. We do not store your full payment card details.
Certification Bodies
For orders requiring halal, organic, or phytosanitary certification, we share relevant product and order information with authorized certification bodies.
Legal Authorities
We may disclose personal data to government authorities, courts, or law enforcement when required by applicable law, export regulations, or a valid legal order.
Professional Advisors
We share data with our legal counsel, accountants, and auditors when necessary to obtain professional advice or comply with regulatory requirements.
IT Service Providers
We use trusted third-party services for website hosting, email delivery, customer support tools, and analytics — all under strict data processing agreements.
International Data Transfers
As an international export company serving clients in over 60 countries, some transfer of your personal data across international borders is inherent to our operations.
When we transfer data outside of Iran or your home jurisdiction, we take appropriate safeguards to ensure your data remains protected, including:
Standard Contractual Clauses
Using EU-approved Standard Contractual Clauses with relevant service providers where applicable.
Adequacy Decisions
Transferring to countries recognized as providing adequate data protection where possible.
Data Minimization
Transferring only the minimum data necessary for each specific international business purpose.
Encryption in Transit
All international data transfers are protected using industry-standard TLS/SSL encryption.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using TLS 1.3.
Secure Servers
Our servers are hosted in secure, certified data centers with 24/7 physical security monitoring.
Access Controls
Personal data is accessible only to authorized personnel with a legitimate business need.
Regular Backups
Data is backed up regularly and stored securely to prevent loss from technical failures.
Firewall Protection
We use enterprise-grade firewalls and intrusion detection systems to prevent unauthorized access.
Security Audits
We conduct periodic security reviews and vulnerability assessments of our systems.
Data Breach Protocol: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and report to the relevant supervisory authority as required by applicable law.
Your Rights
Depending on your location, you may have the following rights regarding your personal data. We take all requests seriously and respond within 30 days.
Right to Access
You have the right to request a copy of all personal data we hold about you, in a commonly used, machine-readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations.
Right to Restriction
You may request that we restrict processing of your data — for example, while verifying its accuracy — without deleting it entirely.
Right to Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and transfer it to another service.
Right to Object
You have the right to object to processing of your data for direct marketing purposes or where we rely on legitimate interests as our legal basis.
Right to Withdraw Consent
Where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.
To exercise any of these rights, please email us at info@iranco.com with your request. We may ask you to verify your identity before processing your request.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Order & Transaction Records | 7 years | Tax and financial reporting obligations |
| Export Documentation | 10 years | International trade and customs compliance |
| Customer Account Data | 3 years after last activity | Business relationship maintenance |
| Marketing Preferences | Until withdrawn | Consent-based retention |
| Website Analytics | 26 months | Performance analysis |
| Quote & Inquiry Records | 3 years | Business correspondence |
| Sample Request Records | 2 years | Quality assurance and follow-up |
Children's Privacy
Our website and services are intended exclusively for business professionals and adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@iranco.com and we will promptly delete such data from our records.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a prominent notice on our website homepage for 30 days
- Send a notification email to registered customers and newsletter subscribers
- Highlight key changes in a summary section at the top of the updated policy
Your continued use of our website or services after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Office Address
No 1, Sheikh Mofid Street, Isfahan, Iran
We aim to respond to all privacy-related inquiries within 48 business hours.